Terms & Conditions

Please read these Terms and Conditions carefully before using our Service. By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

Definitions

• Company (“we,” “us,” “our”) means BluRoot Wellness, LLC, 412 Cernon Street Suite A Vacaville, CA 95688.

• Service means our website, application, programs, coaching, assessments, and related offerings.

• Subscription means access to the Service offered on a recurring-payment basis.

• Content means text, images, or other materials you post or submit.

Acknowledgment

These Terms govern your use of the Service and form the agreement between you and the Company. Your use of the Service is also conditioned on your acceptance of our Privacy Policy.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Nature of the Service — Wellness Coaching Only

Not Medical Advice — Wellness Coaching Only

BluRoot Wellness provides wellness coaching, health education, and lifestyle support through a non-clinical wellness program. Although individuals associated with BluRoot Wellness may hold professional healthcare licenses, the services provided under this wellness program are educational and coaching services only. They are not medical care, do not include the diagnosis, treatment, cure, or prevention of disease, and do not establish a healthcare provider-patient relationship.

Our wellness coaching is intended to support healthy lifestyle choices and complement—not replace—the care provided by your physician or other licensed healthcare providers. You should always consult your healthcare provider regarding medical concerns, diagnoses, treatment decisions, medications, or changes to your healthcare regimen. If you believe you are experiencing a medical emergency, call 911 or seek immediate medical attention.

Programs, Services, and Subscriptions

Purchases

If you purchase a program, service, or Subscription, you agree to provide accurate, current, and complete purchase information. You authorize us (and our payment processors) to charge your chosen payment method for the amounts due.

Subscription Billing

Subscriptions bill in advance on a recurring basis (for example, monthly) until cancelled. You may cancel your renewal through your account settings or by contacting us. Cancellation stops future renewals; it does not retroactively refund the current period unless required by law or stated in our refund policy.

Refunds

Our refund policy is: 14-day money-back on first purchase; coaching sessions non-refundable once delivered. By purchasing, you agree to this policy. Nothing in this Agreement limits any rights that cannot be waived under applicable California law.

Chargebacks

If you initiate a chargeback or payment dispute without first contacting us to resolve the issue, we reserve the right to suspend your access pending resolution.

Price Changes

We may revise prices at any time. Price changes do not affect orders already confirmed, and for Subscriptions we will give you reasonable notice before a change applies to your renewal.

User Accounts

You must provide accurate and current information and keep your password secure. You are responsible for activity under your account.

Your Content

You are responsible for Content you submit. By submitting Content, you grant us a non-exclusive license to use, store, and display it solely to operate and provide the Service. You may not submit Content that is unlawful, infringing, or offensive.

Community and User Conduct

We may offer access to an online community (for example, a free members’ group or forum). Participation is a privilege, not a right, and is subject to these Terms.

Acceptable Use

You agree not to use the community to:

• Post content that is unlawful, harassing, hateful, defamatory, or infringing.

• Share another member’s personal or health information without their consent.

• Spam, advertise, or solicit other members without our permission.

• Impersonate any person or misrepresent your affiliation or credentials.

Members Do Not Provide Medical Advice

Information shared by other members is peer experience, not professional advice. Content posted by members reflects their own views, not ours, and we do not endorse or verify it. Nothing shared in the community is medical advice or a substitute for care from a licensed healthcare provider.

Your Posts

You retain ownership of what you post, but you grant us a non-exclusive license to display and distribute it within the Service to operate the community. You are responsible for what you post.

Moderation and Removal

We may moderate, edit, or remove content and may suspend or remove any member at any time, with or without notice, to protect the community or comply with law.

Subscriber Channels

Some areas of the community — including any dedicated subscriber channel — are available only to members with an active, paid subscription in good standing. Access to these areas begins when your subscription starts and ends when your subscription ends, is cancelled, lapses for non-payment, or is terminated under these Terms.

If we suspend or remove you from a subscriber channel for violating these Terms, you are not entitled to a refund of any subscription fees. Loss of channel access due to your own cancellation or non-payment likewise does not create a refund right, except as required by law or stated in our refund policy.

A subscriber channel is a group space. Other subscribers can see what you post there. It is not a private or one-to-one space, and it is not confidential. Do not post anything — including personal or health information — that you are not comfortable sharing with other members.

Even within a paid subscriber channel, the support provided is general wellness education and group guidance. It is not medical advice and is not individualized care. For anything specific to your health, consult your licensed healthcare provider.

Testimonials and Health-Claims Disclaimer

Any testimonials, reviews, or success stories on this Website reflect the individual experiences of those persons and are not a guarantee that you, or anyone else, will achieve the same or similar results. Individual results vary based on many factors, and the experiences shared are not necessarily typical.

Where a testimonial mentions a health condition, diagnosis, or recovery, it describes that individual’s personal experience only. We do not claim, and you should not infer, that our Service diagnoses, treats, cures, prevents, or reverses any disease or medical condition, including cancer, hormonal disorders, or any other condition. Our Service is general wellness support and is intended to complement, never replace, the care of your licensed healthcare providers, including any oncology or specialist team.

Where shown, names may be changed for privacy, and stories are shared with written permission. Testimonials are not paid endorsements unless otherwise disclosed.

Use of Artificial Intelligence (AI) Disclosure

We want you to know clearly and up front that we use artificial intelligence (AI) and automated tools as part of our Service.

What the AI does

We use AI-assisted software to help organize the wellness and lifestyle information you provide — such as your assessment answers and intake forms — and to help generate written summaries, educational content, and general wellness suggestions. The AI helps surface general patterns in the information you share.

This is wellness support, not medical care

We are a wellness service, not a medical provider. AI-generated content is general educational and wellness information only. It is not medical advice, not a diagnosis, and not a substitute for care from a licensed healthcare professional. AI does not make decisions about your health on its own.

A human is involved

A member of our team reviews the general wellness materials that AI helps produce. You may ask to speak with a human at any time, and you may ask whether you are interacting with AI or with a person.

Your choices

• You may ask, at any time, whether you are interacting with AI or with a human.

• You may request that a human review any summary or communication generated with AI assistance.

• You may decline AI-assisted processing; tell us and we will discuss available alternatives.

Questions about our use of AI can be sent to [email protected].

SMS / Text Message Terms

Our SMS program provides text messages for items such as appointment reminders, event notifications, links, account information, product details, marketing messages you opt into, help responses, and opt-in and opt-out confirmations.

Help and Support

If you experience issues with the messaging program, reply with the keyword “HELP” for assistance.

Carrier Liability

Carriers are not liable for delayed or undelivered messages.

Message and Data Rates

Message and data rates may apply for messages sent to you from us and to us from you. For questions about your plan, contact your wireless provider.

Consent and Compliance

When collecting phone numbers, we include consent language that informs recipients of the types of messages they will receive, the frequency, and how to opt out. We comply with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and applicable telecommunications regulations.

Data Privacy for Text Messaging

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

• Text-messaging opt-in data and consent will not be shared with any third parties, except aggregators and providers of the text-message service.

• All text-messaging data is handled in accordance with our Privacy Policy.

Opt-Out

You can cancel the SMS service at any time by texting “STOP” to our number. We will send one confirmation, after which you will no longer receive messages. To rejoin, sign up again as you did initially.

Third-Party Links

The Service may link to third-party websites we do not control. We are not responsible for their content or practices.

Termination

We may suspend or terminate your access at any time for conduct that violates these Terms or is harmful to other users, us, or third parties.

Disclaimer of Warranties

The Service is provided “AS IS” and “AS AVAILABLE” without warranties of any kind, to the fullest extent permitted by law.

Limitation of Liability

To the maximum extent permitted by law, the Company’s total liability arising out of or relating to the Service is limited to the amount you paid to us in the twelve (12) months before the event giving rise to the claim. Nothing in this section limits liability where such limitation is prohibited by California law.

Governing Law and Dispute Resolution

These Terms are governed by the laws of California, excluding its conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Solano County, California, unless you and we agree to arbitration.

Informal Resolution of Disputes

We value our relationship with our clients and hope to resolve any concerns quickly and fairly. Before either party initiates arbitration or legal proceedings, the party raising the dispute agrees to provide written notice describing the issue in reasonable detail and allow the parties at least thirty (30) days to attempt to resolve the matter in good faith. Nothing in this section prevents either party from seeking emergency injunctive or equitable relief where permitted by law.

Arbitration Agreement

Except for matters that may properly be brought in small claims court or claims seeking temporary injunctive or equitable relief, you and BluRoot Wellness, LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or your use of the Service shall be resolved exclusively through final and binding arbitration rather than through litigation in court.

The arbitration shall be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, unless the parties mutually agree to another arbitration provider. The arbitration may be conducted virtually or, if held in person, shall take place in Solano County, California, unless the parties agree otherwise.

The arbitrator shall have the authority to award any remedy available under applicable law and shall have exclusive authority to determine the interpretation, applicability, enforceability, or formation of this arbitration agreement, except where prohibited by law.

Each party shall bear its own attorneys' fees and costs unless otherwise awarded by the arbitrator under applicable law.

Class Action Waiver

To the fullest extent permitted by law, you and BluRoot Wellness, LLC agree that any dispute shall be brought only in an individual capacity and not as a plaintiff or class member in any purported class, collective, representative, consolidated, or private attorney general action. The arbitrator may not consolidate claims of multiple individuals or preside over any class or representative proceeding unless applicable law requires otherwise.

California Consumer Rights

Nothing in these Terms is intended to waive, limit, or restrict any rights or remedies that cannot be lawfully waived under applicable federal or California law. If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision shall be enforced to the maximum extent permitted, and the remaining provisions shall remain in full force and effect.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-law principles. To the extent any dispute is not subject to arbitration, or where a court proceeding is otherwise permitted by applicable law, the parties agree that exclusive jurisdiction and venue shall lie in the state or federal courts located in Solano County, California.

Changes to These Terms

We may modify these Terms at any time. If you continue to use the Service after changes take effect, you agree to the revised Terms. If you do not agree, stop using the Service.

Contact Us

Questions about these Terms can be sent by email to: [email protected]